Refund policy

In the case of an obviously defective product, damage due to inadequate packaging, or an incorrectly delivered product, we will accept returns or exchanges if you contact us within 7 days from the date of delivery.

［Please contact us at]

info@beautiful-japan.com

We apologize for the inconvenience, but please include the following information when you contact us

• Your name
• Order number
• Name of the item(s) ordered
• Quantity
• Date of order
• Photo(s) detailing the problem with the item(s)
• Description of product condition

We will contact you after confirming with the manufacturing factory or shipping company.

Since each product is made-to-order, we cannot accept cancellations, changes in order details, returns, or exchanges at the customer's convenience.

Returns or exchanges will not be accepted in the following cases. Please understand that we cannot accept returns or exchanges in the following cases.

1. If we are not notified more than 8 days after the product arrives at our store.
2. If the product is not defective
3. If the product has been used even once
4. If the product has been damaged or defaced by the customer when opened or used.
5. If the image on the page is different from the actual product (including color), if the customer ordered the wrong quantity, the wrong size, or ordered the wrong product, etc.
6. In the case of uneven colors, scratches, stains, etc. caused by the original motifs of Ukiyoe, paintings, etc.
7. Products that have been altered, customized, repaired, cleaned, etc. by the customer